B2B SaaS Market Size, Share Analysis, Growth Report 2026 2031

Enterprise Edition is custom-quoted based on GMV, admin users, hosting, and scale. The Shopify Plus plan starts at $2,300/month for standard setups and integrations on a three-year term, or $2,500/month for a one-year term (check pricing for local currency). "We're bringing the biggest brands on the planet to the platform." Shopify is the go-to platform for brands that want to manage B2B and B2C channels within a single infrastructure. About 67% of B2B ecommerce companies are already using artificial intelligence and machine learning to drive growth. Run through a short checklist and see if your ecommerce platform is ready for B2B.

According to a 2025 trend survey, 80% of enterprises have already adopted—or are actively planning to adopt—composable commerce architectures. @CorporateNatalie knows that customer relationship management is how companies help serve their customers and manage their data. The goal is to either drive demo signups or raise brand awareness, like when Salesforce partnered with @CorporateNatalie to create a 45-second sketch on “What is CRM? Wholesale now accounts for 75% of total sales, up from 25% before the move. Since nearly 65% of web traffic is mobile, every page, tool, and checkout flow must load in less than 1.5 seconds and fit on a 6-inch screen.

If you’re still not sure if you need a B2B customer relationship management (CRM) CRM or can afford it, let’s cut to the chase. As a small business owner, you toggle between marketing, sales, operations, and customer service daily — and sometimes within the same hour. Key features include contact and account management, workflow automation, reporting and analytics, sales pipeline tracking, and integrations with tools you already use. The best CRM systems combine cloud-based access, built-in AI, collaboration tools, mobile flexibility, and seamless integrations to help businesses of all sizes grow faster. It's important to consider a platform that fits your current needs and will scale with your growing business.

Collaboration across teams

Customer relationship management (CRM) is a set of integrated technologies used to document, track and manage an organizations relationships and interactions with existing and potential customers. CRM software is used by businesses of all sizes—from small startups to large enterprises—across industries like sales, marketing, real estate, finance, customer service, and more. Bitrix24 supports easy data import from CSV, Excel, and popular CRM systems. Make sure it fits your workflow and offers strong support and onboarding options as your business grows. No matter how a client contacts you (web form, email, live chat, social media, messenger, telephony), their message will be processed in the Contact Center and automatically turned into a lead in your CRM. Use our free AI-powered assistant CoPilot to create compelling marketing texts, generate new ideas, and transcribe phone calls in your CRM, autocompleting the fields in the respective lead or deal.

Find the CRM that fits your business size.

• Drive stronger customer relationships with CRM solutions tailored for B2C brands, leveraging proven retention strategies, loyalty marketing and customer engagement programs.
• They demo the CRM with demo data, which gives you a great idea of how to set it up and use it.
• However, integrating data from various sources and customizing the platform to fit my specific needs required a bit of setup and learning.
• If you’re eager to dive even deeper into the realm of customer management systems, there’s a treasure trove of interconnected topics waiting to be explored.

Monday CRM also allows you to create original and tailored content to engage potential customers at every step of the sales cycle. B2B sales and marketing teams will find that the monday CRM features below empower them to tackle even the most complex tasks. On top of that, the platform’s intuitive interface is easy to use for anyone on your team, even those without any technical skills. Monday CRM is an all-in-one centralized platform that can fit businesses of any size and in any industry. OroCommerce is a strong fit for companies with long sales cycles and customer-specific buying processes. ActiveCampaign combines CRM and marketing automation, making it a great option for B2B companies focused on nurturing leads and long-term engagement.

CRM technology helps companies stay connected to customers, streamline processes, and improve profitability. CRM stands for customer relationship management, which is a system for managing all of your company’s interactions with current and potential customers. The firm is consistently recognized as a Leader in major analyst rankings across multiple areas, including digital business, innovation, strategy, experience design, customer experience, and carbon-zero transformation.

Define Business Goals

Customer data is one of your company’s most valuable assets — protecting it isn’t optional. Everyone can share files, post updates, and chat directly within the platform, so important info never gets lost in email threads or scattered apps. You can onboard and support partners with role-based access, partner portals and performance dashboards. Need to pull up a customer’s details right before a pitch?

If you’re looking for CRM software that will get the job done, our guide and reviews will help you find it. Our best picks combine usability, automation and integrations to boost sales and marketing. These financial relationships support our content but do not dictate our recommendations. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear).